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Title
Text copied to clipboard!Senior Inside Sales Representative for Renewals
Description
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We are looking for a Senior Inside Sales Representative for Renewals to join our team. This role focuses on managing contract renewals with clients, maintaining long-term relationships, and ensuring high customer satisfaction. The candidate will be a key player in the renewal process, working closely with other departments to achieve business goals and contribute to company growth. The position requires excellent communication skills, negotiation abilities, and the capacity to work under pressure. You will manage a portfolio of clients, analyze their needs, and offer suitable renewal solutions. Additionally, you will monitor market trends and provide feedback for product and service improvements. If you are a motivated professional with experience in sales and customer service seeking growth opportunities in a dynamic environment, this position is for you.
Responsibilities
Text copied to clipboard!- Manage the contract renewal process with clients
- Maintain and develop long-term client relationships
- Coordinate with internal departments to ensure quality service
- Analyze client needs and propose appropriate solutions
- Monitor market trends and competitive environment
- Prepare reports and analyses for management
- Train and support junior team members
- Participate in developing strategies to increase renewals
- Resolve client issues and complaints
- Achieve set renewal targets
Requirements
Text copied to clipboard!- Bachelor's degree in economics, marketing, or related field
- Minimum 3 years experience in inside sales or customer service
- Excellent communication and negotiation skills
- Proficiency with CRM systems and MS Office
- Analytical thinking and results orientation
- Ability to work in a team and under pressure
- Good command of Bulgarian and English
- Organizational skills and attention to detail
- Willingness to take responsibility and initiative
- Positive attitude and customer orientation
Potential interview questions
Text copied to clipboard!- What is your experience with contract renewals?
- How would you handle a difficult client hesitant to renew?
- Which CRM systems have you used?
- How do you manage achieving set goals?
- Describe a situation where you resolved a client conflict.
- How do you maintain motivation during routine work?
- What are your strengths in sales?
- How would you improve the renewal process in our company?
- How do you manage your time with multiple tasks?
- What are your expectations for this position?
